Refund policy
Returns/Exchanges
- ALL SALES ON PRODUCTS ARE FINAL AFTER 24 HOURS. NO RETURNS OR EXCHANGES ALLOWED.
- All pre-order sales are final.
- In the case of fraudulent charges/orders that have not yet shipped, please contact us.
- Orders made in error or that you would like to cancel due to change of heart must be made within 24 hours of the order being placed. This does not apply to pre-order products.
Product Defects
- If there is a manufacturer recall of products you've purchased, please email us at hello@musidom.com for help
- Since all products/albums are sealed in plastic wrap, we are unaware of any internal defects/damages
- Please remember to film an unboxing video, check the product condition upon delivery. Any claims for product defects will not be accepted if it's been more than 7 business days since delivery!
Plastic covering and some outer boxes on albums/products are considered packaging that protect internal items, damage to those parts will not be considered defective.
For any artist photocards, defects on the back of the item, excluding the portrait, will also not be considered as damage.
Any defects outside/on the artists' portrait that can only be identified through light reflection will not be considered as damage.
Small dents/damages and slight bending and scratches that may occur during the shipping process are not considered defective, and therefore, they are not eligible for a claim.
Keep in mind that you have 7 days from your delivery date to submit a request.
*If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected.
